The Measurement of Expected and Perceived Service of a Municipal Transport Based on Selected Medium-Sized Cities

Katarzyna Cheba, Maja Kiba-Janiak


In the literature four basic postulates of transport are usually mentioned: time, convenience, cost and security of travel. The hierarchy of importance of individual postulates of transport depends on subjective evaluations of urban transport users. In the research carried out within the framework of research work financed from funds for science in 2010-2013 titled ‘Reference Model of City logistics and the quality of Life of Inhabitants’, measured the difference between the expected and perceived quality of urban transport services and defined a hierarchy of evaluated quality criteria. The solution to the problem with too many variables is the ossibility of using factor analysis. This analysis allows the reduction of many interrelated variables


quality of transport services ; factor analysis ; cluster analysis

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