Logistic customer service in an element of supply chain in the motor industry

Abstract

Creation, realization and assessment Inter - organization relations is starting point to improvement of single processes and whole supply chain. Polish companies have to meet requirements concerning the service of clients. Nowadays, flexibility of a company's logistic system is essential, since it requires from companies the capacity to quickly and efficiently adjust to changing demand and the ability to quickly change the products offered for the market. The cycle of order realization goes through all links of a supply chain, thus it is one of the most fundamental criterion in assessing its efficiency.