On Logistics Service Quality Evaluation – Case Study

Abstract

This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company present condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.